FAQ
FAQ
Products
We take pride in displaying badges on our products to signify our unwavering commitment to crafting premium-quality, filler-free products. Each badge represents a product that is meticulously crafted without any fillers, additives or preservatives.
These badges symbolise the dedication and effort we put into ensuring that our products only contain the finest, single-ingredient spices. Our blended spices are crafted with precision using pure spices expertly mixed with natural ingredients to create exceptional blends. We consider these badges to be a representation of our dedication to delivering only the highest quality products to our customers.
Here at Dhanas, we understand the importance of meeting our customer’s needs and preferences. That’s why we are proud to guarantee that every product in our delicious selection is 100% gluten-free – so everybody can enjoy them! And we don’t stop there – all of our products are also completely suitable for vegetarians!
We believe that eating healthy shouldn’t mean sacrificing flavour. That’s why we’re proud to say that all of our spices are free from added salt and sugar, making them a healthier alternative to many other products in the market!
In fact, most of our best-selling products are listed in Healthier Choice Symbol Programme regulated by Health Promotion Board (HPB). These include:
- Meat curry Powder
- Fish Curry Powder
- Turmeric Powder
- Coriander Powder
- Chilli Powder
- Cumin Powder
We understand that dietary concerns can vary widely from person to person, which is why we encourage you to refer to each product’s unique ingredient list to get a more in-depth understanding of each of our products.
Of Course! Creativity in the kitchen is something we encourage. that’s why we have provided the option for you to create a spice mix that is truly yours! All you have to do is visit the “Blend it Your Way” tab, choose from our wide range of spices, and we’ll do the rest, expertly grinding, packing and delivering your one-of-a-kind order straight to your door!
Yes, our products are handcrafted in our state-of-the-art facility located here in Singapore. We take great pride in ensuring superior quality with every item that leaves the premises, manufactured and packaged by a committed team of specialists.
Our products are best used within one year from the day of manufacture/packing. The manufacturing/packing date of your product can be located on the original packaging.
Correct storage of your spices is key to maintaining the quality and freshness of the product. To keep your spices fresher for longer, we recommend keeping them in a cool, dry place, avoiding direct sunlight.
Here at DHANAS, we take food safety very seriously. We are proudly certified under the internationally recognised ISO 22000 Food Safety Management System. This certification reflects the rigorous measures we take to guarantee the safety and quality of our products, ensuring that they are free from any potential hazards and safe for consumption.
Logistics
We are delighted to offer complimentary delivery for orders totaling $99.00 or more. For orders below this threshold, our delivery fees are as follows, unless otherwise specified during special promotions:
- Orders between $1 and $59: $10 delivery fee
- Orders between $60 and $98: $5 delivery fee
- Orders of $99 and above: Free delivery
Please stay tuned for announcements regarding any special promotions that may enhance our delivery options.
Yes, simply choose the self-collection option during checkout.
Your order can be collected from the address below:
8A Admiralty Street, #06-15, Singapore 757437
Our collection service operates from 9am to 5pm, Monday to Saturday (Except Public Holidays), with the exception of staff lunch break between 1pm to 2pm.
Unfortunately, we are unable to accommodate specific delivery time slot requests currently. However, the day before your order is delivered, we will notify you via the mobile number you provided during checkout.
Typically, our lead time for order fulfilment ranges between 1 to 3 working days. Once your order has been received and fulfilled, we will be in touch to notify you of your shipment and update you with an estimated delivery date.
Payments
PayNow
To complete your payment through PayNow, scan the QR code that appears during checkout. Alternatively, if you are using a mobile device, simply save the QR code and upload it using your PayNow app.
Credit/Debit Card
Pay securely with your credit/debit card by selecting the option at the checkout page. (all payments are processed securely by HITPAY).
We understand that occasionally circumstances may arise where you need to cancel or update your order. In these cases, we will honour order updates and cancellations when they are requested within 24 hours of purchase. To chat with us about cancelling or amending an order, contact us at 67521663/87326779.
Rest assured, our listings contain no hidden fees. All products found on our site include the prevailing 9% Goods and Services Tax (GST), so you can be certain that the price you see is the price you pay!
Certainly! To place your bulk order, get in touch with our friendly team at 67521663/87326779. Our team will be happy to work with you to create a customised bulk order that meets your specific requirements.
